Refund policy

Refund & Return Policy

Last Updated: September 5, 2026

At Trend Vibe ST, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, we’re here to help.

Please review our return and refund policy below.

1. Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in the same condition in which you received it.
  • The item must be in its original packaging, when applicable.
  • You must provide proof of purchase or your order number.
  • The return request must be submitted within 30 days of delivery.

Certain products may not be eligible for return due to hygiene, safety, or other applicable restrictions.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

Please email support@trendvibe-st.com with:

  • Your order number
  • A description of the issue
  • Clear photos or videos showing the damage, defect, or incorrect item

We will review your request and, when appropriate, provide a replacement or refund at no additional cost to you.

3. Change-of-Mind Returns

If you simply change your mind about your purchase, you may request a return within 30 days of delivery, provided the item meets our return eligibility requirements.

In these cases, the customer is generally responsible for the return shipping costs.

Original shipping charges are non-refundable unless the return is due to an error on our part or the item arrived damaged or defective.

4. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Items that have been used or damaged after delivery
  • Items without their original packaging, when applicable
  • Products that cannot be returned for hygiene or safety reasons
  • Gift cards
  • Items specifically identified as non-returnable on the product page

If you are unsure whether your item is eligible for a return, please contact us before sending it back.

5. How to Request a Return

To request a return, contact our customer support team at:

Email: support@trendvibe-st.com

Please include your order number and the reason for your return.

Do not send an item back to the sender address shown on your package unless our customer support team has provided you with return instructions.

Once your return request is approved, we will provide you with the appropriate return instructions and, when necessary, the return address.

6. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow your payment provider additional processing time for the refund to appear in your account.

Refund processing times may vary depending on your bank, credit card company, or payment provider.

7. Partial Refunds

In certain circumstances, only a partial refund may be granted.

This may apply if:

  • The item shows signs of use or damage not caused by shipping
  • The item is missing parts or accessories
  • The item is returned in a condition that differs substantially from the condition in which it was received

The amount of any partial refund will be determined after the returned item has been inspected.

8. Late or Missing Refunds

If you have been approved for a refund but have not received it yet:

  1. Check your bank or payment account.
  2. Contact your credit card company or payment provider, as processing times may vary.
  3. Contact your bank if necessary.

If you have completed these steps and still have not received your refund, please contact us at support@trendvibe-st.com.

9. Exchanges

We generally do not offer direct exchanges.

If you received a defective, damaged, or incorrect item, please contact us at support@trendvibe-st.com. Depending on the circumstances, we may provide a replacement or another appropriate resolution.

10. Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing your order.

Because orders may be processed or shipped shortly after purchase, we cannot guarantee that cancellation requests can be fulfilled.

Once an order has entered the fulfillment or shipping process, it may no longer be possible to cancel it. In that case, you may request a return in accordance with this policy.

11. Return Shipping

For returns due to a change of mind, incorrect selection, or other reasons not caused by Trend Vibe ST, the customer is responsible for return shipping costs unless otherwise agreed.

If the return is due to an item being defective, damaged upon arrival, or incorrectly shipped by us, we may cover reasonable return shipping costs or provide another appropriate solution.

12. Refunds for Lost or Undelivered Orders

If your order appears to be lost in transit or has not been delivered within a reasonable period, please contact us at support@trendvibe-st.com.

We will review the shipment information and work with the appropriate shipping or fulfillment provider to determine the appropriate resolution.

Orders marked as delivered by the carrier may require additional verification before a refund or replacement is issued.

13. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Trend Vibe ST

Email: support@trendvibe-st.com

Customer Support Hours: Monday through Friday, 9:00 AM to 6:00 PM

We are happy to assist you with your order and will make reasonable efforts to resolve any issue as quickly as possible.