Shipping Policy

Last Updated: September 5, 2026

At Trend Vibe ST, we work to process and deliver your orders as quickly and reliably as possible.

Please review the information below regarding order processing, shipping, delivery times, and tracking.

1. Shipping Destinations

We currently ship orders to addresses within the United States.

We are unable to ship to P.O. Boxes, military addresses, or certain remote locations when the selected shipping carrier does not support delivery to those destinations.

If your address is outside our available shipping areas, your order may be canceled and refunded.

2. Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully received.

Business days are Monday through Friday, excluding U.S. federal holidays.

During periods of high order volume, promotions, holidays, or other unforeseen circumstances, processing may take longer.

You will receive a confirmation email after your order has been successfully placed.

3. Estimated Shipping Times

After your order has been processed and shipped, estimated delivery times are generally:

Standard Shipping: 7–15 business days

Please note that these are estimated delivery times and are not guaranteed.

Delivery times may vary depending on your location, shipping carrier, fulfillment location, customs processing, weather, holidays, and other circumstances outside our control.

4. Shipping Costs

We currently offer free standard shipping on eligible orders within the United States.

If additional shipping options or charges are available for a particular product, the applicable cost will be displayed during checkout before you complete your purchase.

5. Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information.

Please allow some time for tracking information to become available after the order has been shipped.

Tracking updates may occasionally take several days to appear, particularly when an order is moving between fulfillment facilities or shipping carriers.

6. Delayed Orders

Although we work with our fulfillment and shipping partners to deliver orders within the estimated timeframe, delays may occasionally occur.

Possible causes of delays include:

• Carrier delays
• Weather conditions
• Holidays
• High shipping volumes
• Incorrect or incomplete address information
• Customs or regulatory processing
• Transportation disruptions
• Other circumstances beyond our reasonable control

If your order has not arrived within a reasonable period after the estimated delivery window, please contact us at support@trendvibe-st.com.

We will review the tracking information and work with the appropriate fulfillment or shipping provider to assist you.

7. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you realize that you entered an incorrect address, please contact us as soon as possible at support@trendvibe-st.com.

We will make reasonable efforts to update the shipping information before your order is fulfilled. However, we cannot guarantee that address changes will be possible after an order has entered processing or shipping.

If an order is returned to us or the fulfillment provider because of an incorrect or incomplete address, additional shipping charges may apply to resend the order.

8. Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, please:

1. Check around your delivery location.
2. Check with household members, neighbors, or building management when applicable.
3. Contact the shipping carrier for additional information.

If you are still unable to locate your package, please contact us at support@trendvibe-st.com so we can review the situation.

We may request additional information or documentation before determining whether a replacement or refund is appropriate.

9. Damaged Packages

If your order arrives visibly damaged, please contact us as soon as possible.

Please send an email to support@trendvibe-st.com including:

• Your order number
• A description of the damage
• Photos of the damaged package
• Photos or videos of the damaged product

We will review the information and determine the appropriate resolution.

10. Multiple Items in One Order

Depending on product availability, fulfillment locations, and shipping arrangements, items purchased in the same order may occasionally be shipped separately.

If this happens, you may receive multiple tracking numbers and separate deliveries.

You will not be charged additional shipping fees solely because your order is shipped in multiple packages when free standard shipping applies.

11. Customs, Duties, and Taxes

For orders shipped within the United States, applicable taxes may be calculated and collected at checkout depending on your location and applicable laws.

For international orders, if international shipping is offered in the future, customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

12. Shipping Restrictions

Some products may have specific shipping restrictions due to their size, nature, destination, carrier requirements, or applicable laws.

If a product cannot be shipped to your address after an order has been placed, we will contact you and provide an appropriate resolution, which may include cancellation and a refund.

13. Contact Us

If you have questions about shipping or the status of your order, please contact us:

Trend Vibe ST

Email: support@trendvibe-st.com

Customer Support Hours: Monday through Friday, 9:00 AM to 6:00 PM